Pre-Order Guarantee

You've spoken, and we've listened!

We know it can be frustrating when new releases sell out quickly. We aim to provide competitive pricing for all titles, and often manage to stay the cheapest option out there. Unfortunately, sometimes that means titles sell out quickly, before all of our customers had a chance to secure their copy. So we've worked to change that!

Introducing the Pre-Order Guarantee from

Pre-Orders are the stress free way to purchase all your new releases. With Pre-Orders from, you can:

    • Guarantee your copy in advance
    • Avoid the Release-Day Rush
    • Never miss out on a hot title
    • Receive your pre-ordered title on Release Day
    • And with our Pre-Order Guarantee, you can rest easy knowing you got the best deal possible! If our price drops between now and Release Date, we'll refund the difference!

Check out our Pre-Order Collection today, available now! 

  • When will I receive my Pre-Ordered items?
    • All Pre-Orders are fulfilled on Release Date specified in the product listing, typically in the afternoon / early evening. This allows us time to collect all copies needed from our suppliers and distribute to each of our valued customers. At this time we also issue a notification on Release Date re-confirming that your order is being processed, and will be fulfilled shortly. 
    • Can I have more than one item on pre-order?
      • Absolutely! At this time, discounts for purchasing multiple items still apply to pre-orders. Buy more, save more!
    • How is my Pre-Order confirmed?
      • You will instantly receive an email confirming your order, with a unique pre-order identifier. This is for your reference only, no action is required.
    • Can I cancel my order if I change my mind?
      • Yes - up until the order has been delivered. Because they are individualized digital goods that cannot be resold, we cannot refund any order that has already been delivered.
    • If the price goes up after I order, will I be charged?
      • Absolutely not! Sometimes prices fluctuate, but you will never be accountable for a price increase after an order has been placed. 
    • The price lowered after I placed my order, how can I get the price difference?
      • We are working to automate the process, but for now please shoot us an email with your order number and the price change! We'll have the difference refunded within 1-2 business days through your previous payment method or store credit, whichever you prefer. Store credit saves us processing fees, but whatever works for you! Just let us know in your message please : )
    • Where can I view the items I have on Pre-Order?
      • Customers that have created an account (highly recommended) can view all orders in their Account Summary page. This page shows all orders, with links to full order details and redemption codes.

    Check out our Pre-Order Collection today, available now! 


    Terms and Conditions of the Pre-Order Guarantee:

    • Pre-Order Guarantee applies only to not-yet-released qualifying items, and does not apply to other products or items that have already been released.
    • Applies to all pre-orders from date of order, up to and including release date
    • Applies only to items sold by
    • Does not include discounts, promotions, or bundles that are introduced before, during or after pre-order period
    • Price Match applies only to identical products and versions of the same product (Title, Quality, Redemption Method etc)
    • reserves the right to discontinue this program at anytime. In the event of discontinuation, all orders placed during the length of the program will be honored and receive full benefits as normal. 
    • reserves the right to update the program terms and conditions at any time
    • These Terms and Conditions are really just overcomplicating things, aren't they? Really it's all pretty straight forward - but you already knew that. We want you to have peace of mind when you order. We're here to back you up and help you enjoy the process. If you have questions, just ask. We're always here :)