FAQ's

About Us:

BuyDigitalMovie.com is an online retailer of physical media and digital content, specifically Movies and TV shows.  Available products include DVD's, BluRays and digital license keys (i.e. Digital Codes) valid for the single redemption of the specific Movie / TV show purchased. These digital codes redeem directly with iTunes, Vudu or specified online retailers (code redemption is valid only by the purchaser, and can only be redeemed once. Once redeemed, the title is added to your existing digital library within that provider (iTunes, Vudu etc) for the life of the account and/or as long as content is available)

We aim to provide a streamline process that is value oriented for our customers. All products are identical to those found in major brick-and-mortar retailers. We enjoy helping our customers find exciting content at a deep discount!

When do I receive my order?

All digital orders are automatically filled and delivered Instantly. Orders are delivered to your email address provided at time of order. You will receive two emails: The first confirms your order and payment details, followed by a second email with your ordered items. This process typically takes less than a minute. If you have not received your order within 1 hour, please contact us via LIVE CHAT or the "Contact Us" page.

All physical media orders (DVD/BluRay etc) are shipped within 1 business day. Orders are delivered to your shipping address provided at time of order. You will receive two emails with order details: The first confirms your order and payment details, followed by a second email with your tracking number. Confirmation emails are typically provided within a minute, and shipping/tracking information will be provided within 1 business day. If you have not received your order confirmation within 1 hour, please contact us via LIVE CHAT or the "Contact Us" page.

Will my info be safe?

Absolutely. We are not in the business of data collection or selling personal information. Your information will never be sold, traded, or given away by BuyDigitalMovie.com. To read our full Privacy Policy, click here

Do I need to provide a valid email address? 

YES! We need a valid email address to send you your order! We understand - no one hates spam more than we do. You will never receive any unsolicited mail from any 3rd party, long lost family member, or Nigerian Prince because of us, and that's a promise. We may occasionally send out a promotional offer, but you can unsubscribe any time. 

If I have any questions or issues redeeming the code, what do I do? Who can Help?

Help is Here. Seriously (and we mean this) we're here for YOU. If you have questions, concerns, or just want to talk movies, hit us up any time. There is a "Contact Us" form for non-urgent requests, and Live Chat available for instant contact 9-5pm EST, the rest of the time someone is usually available within a few minutes!

What is the Return Policy?

We will accept unused / unopened products within 14 days for a full refund, exchange or store credit. The most important and first step is to reach out and contact us with any issue. We are very flexible, and your satisfaction is guaranteed. If we can work with you to find a solution, we will!

Will "Sold Out" items be restocked?

YES, we are always restocking. To be alerted instantly when something is back in stock, go to the Product page of the item you are interested in. On the right side is a blue "Email Me When Available" button. You know what to do from here ;)

When are New Releases added?

EVERY TUESDAY we stock the latest NEW RELEASES. Also keep an eye out for PRE-ORDERS for hot titles. Typically they are priced a little lower than when they eventually release, and are sent out on Release day (usually before 7pm, just in time for Movie Night!)

Where have you been all my life?!?!

Right here, waiting for you. Now sit back, relax, and Enjoy the Show!

 
-BuyDigitalMovie.com

 

 

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